Terms & Conditions

When placing an order with SUPPORT GUARDS AUSTRALIA, the customer agrees to be bound by the following terms.

DEFINITIONS

*SGA - SUPPORT GUARDS AUSTRALIA

*"User" - Person who uses a SGA product

* “Purchaser” - shall mean a person, firm, or corporation, jointly and severally if there is more than one, acquiring Goods by placing an order on the Websites;

*EAB - Elastic Adhesive Bandage

PRICES

Prices for all products in on our web site and in our catalogues are in Australian Dollars ($AUD) and include GST (10%). All prices are correct at the time of publication. However, SGA reserves the right to alter prices for any reason. If the price of a product that you order has been altered, SGA will contact you prior to processing your order. SGA will provide Tax Invoices in the prescribed form for all accepted orders.

DELIVERY

Shipping within mainland Australia is free. For delivery points outside this you will need to contact us for a delivery quote.

Any orders deemed exceptional large or bulky SGA will contact the customer to quote freight charge prior to processing the order

INTERNATIONAL DELIVERIES are currently unavailable

SGA uses Aust Parcel Post within Australia and deliveries times are as per their schedule

We will not be responsible for any consequences (direct or indirect) arising from the late or non-delivery of goods due to events beyond our control.

PRODUCTS

SGA will not be liable forproducts that are incorrectly used or not what they were intended for.

The following SGA productsare designed for the below use stated and therefore SGA will not be liable from someone being injured or costs associated with that injury while using SGA products

You agree to make your own enquiries to verify information provided and to assess the suitability of goods or services before you order the goods or services.

1/ Ankle Guards/Braces are designed to assist with additional support and minimizing injuries. In no way does SGA infer that they will stop or prevent injuries

2/ EAB, Kinesio & Rigid Strapping Tapes are designed to assist with additional support for joints & muscles. In no way does SGA infer that they will stop or prevent injuries.

Note it is important that user test the tape first on the skin to avoid any adverse reaction

3/ Hot & Cold Packs/Heat & Ice Bags are designed for either icing to minimise swelling around injuries or heat to assist recovery of muscular strains. It is important to never exceed the recommended time periods for these products as this may cause ice burn or scolding/burns of the skin.

We reserve the right to modify or change our product's specifications. We do this in order to improve our product range and availability. This will only be done when we consider the alternate product to be equal or better in performance and suitability. From time to time products may not exactly match photographs in our catalogues or on our website.

Products to be used by children should only be used under proper adult supervision. The selection and suitability of items to be used by children remains at the discretion of the purchaser.

REFUNDS AND EXCHANGES

SGA has a strict Customer Return & Exchange Policy and Procedure to ensure that each item is dealt with quickly and professionally.

If for any reason you are not satisfied with any product, please contact SGA within 14 days of receipt of the product to seek approval.

For Defective Goods

Contact SGA as soon as the fault or defect is found. SGA will either replace or refund depended on what is agreed to to between SGA and the Purchaser

SGA may request the product back at SGA expense but do not send until approved by SGA

For Change of Mind Returnsor Incorrectly Order Goods (By the Purchaser)

SGA has a strict Customer Return & Exchange Policy and Procedure to ensure that each item is dealt with quickly and professionally.

The purchaser must contact SGA at sales@supportguards.com within 14 days. SGA will organise the correct goods (where GoodswereIncorrectly Ordered) to be sent once the product has be returned at the customer's expense.

 We may, at our sole discretion, allow a return for refund, provided that the item in question is:

• A full priced, non-sale item
• returned within 30 days of order;
• not used or worn (with original tags and/or packaging); and
• not damaged in any way.

We will allow a return under these circumstances, we will also ask you to follow our returns process.

To receive a credit the goods must be in original saleable condition. A credit will be issued once the product is received.

All returns must be authorised by SGA.

DAMAGED GOODS AND SHORTAGES

If you receive a product which is faulty contact SGA at sales@supportguards.com to arrange an exchange or refund to your account. SGA will advise what to do with the faulty product. All returns must be authorised by SGA therefore do not return to SGA without prior notice.

If you receive an order with shortage/s, contact SGA immediately to arrange for delivery of the product shortage/s. You will not be charged for any freight costs of products sent out to satisfy product shortages. SGA will not accept returns for products that have been damaged after delivery. You should notify SGA of the fault within a reasonable time of delivery, provide full details of the fault along with the invoice number, and look after the products until they are returned.

PAYMENTS

Unless otherwise advised, payment must accompany all orders. Payments can be made by credit card (Visa or Master Card), PayPal, direct deposit. If paying by alternate methods arrangements must first be approved by contacting SGA and the goods will be released on receipt of payment

Risk of all products shall pass to the purchaser on delivery. Title to the goods shall pass only when SGA has received full payment of the purchase price and any other amounts owing.

Our Bank details for direct deposits are:
Commbank BSB 062205
Account 10321327

COPYRIGHT

This website and our printed catalogues (or any part there of) cannot be reproduced in any form whatsoever without prior written approval from SGA. Errors and omissions excepted.